How to Vet a VSO: 10 Essential Questions to Ask Your Representative
Whether you are an Active Duty Service member preparing for separation, a recently separated veteran, or a military spouse—filing for VA disability compensation is a crucial step in securing your post-military financial well-being.
The VA strongly encourages utilizing an accredited attorney, claims agent, or a Veterans Service Organization (VSO) representative for assistance with filing a claim. VSOs are typically composed of trained professionals who are knowledgeable in all areas of Veterans benefits and can help you navigate the complex claims and appeals processes for free.
Since choosing the right representative is vital, you should approach this selection process like a professional interview. Here is a comprehensive guide on how to interview potential VSO representatives to ensure you find the best advocate for your needs.
Before discussing anything else, confirm the cost of their services, because legitimate VSOs never charge a fee for assistance with your initial claim.
Ask This Question First
"Just to confirm — your services are free, correct?"
Important Legal Notice
It is illegal for any person or organization to charge you a fee to assist in the preparation of a VA claim unless the VA has already made its initial decision. If a claims consultant or organization asks for money up front, consider this a major red flag.
A VSO's professional history can indicate their expertise in handling claims similar to yours.
Key Questions to Ask
- How long have you been a VSO?
- Do you specialize in certain types of claims (e.g., medical boards, PTSD, combat injuries, Guard/Reserve issues)?
- How familiar are you with the differences between Benefits Delivery at Discharge (BDD) and Fully Developed Claims (FDC)?
- How many claims have you helped veterans win/appeal?
Insight: BDD vs. FDC
- •The BDD program accepts claims filed 180 to 90 days before separation and can provide an expedited decision shortly after discharge.
- •Fully Developed Claims (FDC) can be submitted starting 89 days before separation and require you to submit all the evidence you have or can easily get.
Understanding the VSO's methodology ensures they are meticulous and thorough, especially regarding evidence gathering, which is critical to support your disability claim.
Essential Process Questions
- What is your process for gathering and submitting evidence?
- Will you review my medical and service records with me before filing?
- What information do you need from me?
- What can I do to make this process more streamlined?
The VA claims process involves multiple steps, from receiving the claim to gathering evidence and undergoing Compensation & Pension (C&P) exams. Clear communication is essential throughout this timeline.
Communication Questions
- How often will we meet or check in during the claim process?
- How will you keep me updated on my claim status?
Don't be afraid to ask for specific examples to gauge their capability and professionalism.
Transparency Questions
- What are some examples of claims you've successfully won for veterans with conditions similar to mine?
- How do you handle disagreements if we don't see eye to eye on strategy?
- Is there anything you can't do for me that I should know up front?
Important Note
If you submit your initial claim yourself and later need to appeal, some VSOs may not assist if they didn't file the original claim.
To get the most out of your meeting, arrive prepared:
1Bring a short list of your conditions and supporting records
Having this information ready allows the VSO to ask targeted questions immediately, which is a sign of a good representative.
2Be ready to discuss documentation details
A good VSO will immediately inquire whether the condition was documented on active duty, if you have buddy statements, or if the condition caused any secondary issues. If they seem uninterested in the details of your claim, this should be considered a warning sign.
3Know that you have options
It is recommended to shop around until you find someone you feel confident in; if you do not get the "warm and fuzzy" feeling, it is perfectly acceptable to seek another representative.
You can find VSOs by searching on VA.gov's accredited representative search tool. Because the claims process can be highly administrative and time-consuming—involving everything from filing VA Form 21-526EZ to collecting your medical records—using a VSO's expertise is a proactive step toward getting the benefits you earned.
Final Thought
Think of interviewing a VSO like test-driving a vehicle: You need to ask probing questions about its performance, maintenance, and handling to ensure it will safely and efficiently carry you on your transition journey.