Privacy Policy

1. Introduction

Veterans Transition Center ("VTC", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on VTC, including but not limited to:

• Name, email address, and contact information
• Military service information (branch, rank, MOS/AFSC, service dates)
• Transition timeline and separation/retirement dates
• Career goals and educational background
• Healthcare information and medical notes (stored securely)
• Financial planning data and benefit calculations
• Documents you upload to our secure document hub

2.2 Automatically Collected Information

When you access VTC, we may automatically collect certain information, including:

• Log and usage data (IP address, browser type, operating system)
• Device information (device type, unique device identifiers)
• Usage patterns and interaction with features
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain VTC services
• Personalize your transition planning experience
• Generate AI-powered recommendations and guidance
• Create tailored resumes and career documents
• Calculate benefits and financial projections
• Track your healthcare information and VA claims
• Send you important updates, notifications, and support messages
• Improve and optimize our services
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure cloud storage infrastructure (Supabase)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., cloud hosting, analytics, AI processing)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

6. Third-Party Services

VTC integrates with third-party services to enhance functionality.

These third-party services have their own privacy policies. We encourage you to review their privacy practices.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on VTC and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of VTC.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured format
• Opt-Out: Opt-out of certain data processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Customer Service section within the application or email us at support@veteranstransitioncenter.com.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

10. Children's Privacy

VTC is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using VTC, you consent to the transfer of your information to the United States and other countries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through:

• The Customer Service section within the application
• Our website at Veterans Transition Center